Appointments

Read more about Anima here

Triage appointment system – Anima

  1. Making a request for an appointment

All patients who would like an appointment to see a Clinician will be assessed on the day based on their medical condition that has been recorded using the medical assessment questionnaire using Anima Triage.

2. How does the medical assessment work and when will I get an appoint

Dependent on your issue, once triage questions have been completed, your request will be added to the GP dashboard.  Our GPs assess each patient and decide if the patient requires an on the day appointment, a routine appointment (offered within 5 working days) or another more appropriate course of action which can include the following:

* Pharmacy First

* GP Enhanced Access

* Respiratory Hub

* First Contact Physio

* Mental Health

* Learning Disability Team.

3. When can I contact you to make to make a medical / admin request?

Anima is available from 8am – 6.30pm. If you have accessibility needs and are unable to use our online Anima tool you will need to call the surgery on 01604 791002

About Your Appointment

  • * One appointment is for one person. If you want another member of your family to see the doctor or nurse, please complete a separate medical assessment questionnaire using Anima
  • * Appointments with a GP are for 15 minutes in duration and it is unlikely the doctor will be able to deal with more than 1 problem.  
  • * If you would like a chaperone please speak to the doctor
  • * If you need an interpreter please ask the receptionist to organise for you on booking your appointment

Telephone Consultations

Your telephone consultation booking is an indicator of the time of day you will be contacted, please note you will not be contacted at this precise time. For example, if your telephone appointment consultation is for 9am, you may receive your call anytime from 9am-12pm. Similarly, if your telephone appointment consultation is for 2pm, you may receive your call anytime from 12pm-6.30pm.

Late For Your Appointment

Please note, if you do not attend your appointment on time you may not be seen on the day and will need to rearrange.

Cancelling or changing an appointment

It is important that you inform the surgery if you are unable to attend your appointment; this will allow the appointment to be offered to another patient. 

The quickest way to cancel your appointment is to sign into your Anima account by clicking here: Anima. If you do not know your password, please follow this link to reset your password: Forgot Password. If you have accessibility issues, please contact the surgery on (01604) 791002

If you need help when we are closed

111 operate medical support 24hrs a day. You can contact them by calling 111 or online NHS 111 online

Call 999 in a medical or mental health emergency.

Home visits

If you are recorded as a housebound patient with us, or on our Palliative Care / End of Life registers, and require medical attention at home, you may request a Home Visit by calling us.

Non-urgent advice: New Guidelines

There are new guidelines regarding Home Visits.  Patients who live outside the practice area will not be eligible for home visits carried out by the surgery.  They will be seen by another provider which is co-ordinated by NHS England via the 111 service.  This will be explained to you when registering at the practice.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • * colds
  • * sore throats
  • * tummy trouble
  • * aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.