New telephone system – Wednesday 31.7.24

As of Wednesday 31.7.24, we have  a new telephone system.

This will allow patients to select an option to hold their place in the queue, for the surgery to call them back.  This option is a place holder, when you are called back, the surgery may be at capacity and you may be offered alternative options.  

There is also an option to select for prescription related enquiries.  However, patients need to be made aware that they need to contact their pharmacy in the first instance regarding if their medication has been sent to their chosen pharmacy after ordering.

During this transition period, we kindly ask for your patience and understanding as we navigate through these changes. We are doing everything we can to make the transition as smooth as possible, but there may be some minor disruptions along the way.  However, we are confident this will improve communication for you.