What is Heidi?

Heidi Health is an advanced AI medical scribe designed to transcribe patient visits, generate clinical notes, and dictate letters.

This means that the clinician you see will be able to spend more time listening to you, rather than typing up notes on the computer system.

How Does Heidi Work?

Heidi is a healthcare IT system, specifically a cloud-based artificial intelligence (AI) medical scribe platform.  It processes and transcribes clinical conversations from a healthcare encounter.  The clinicians transfer the information onto the patient notes and then delete from Heidi.  Once a session is deleted, it is permanently removed from Heidi’s servers and is unrecoverable.  This ensures that clinicians have complete control over the data they generate and maintain strict privacy and data management standards

Benefits of using Heidi Health

1. Enhanced Focus on Patient Care: By automating the documentation process, Heidi Health allows us to spend more time interacting with you, improving the quality of care and communication during consultations.
2. Efficiency and Accuracy: The AI scribe ensures that all details of your visit are accurately recorded, reducing the risk of errors and omissions in your medical records.

Privacy Matters

1. Data Security and Privacy: Heidi Health adheres to stringent UK compliance frameworks, including the Data Protection Act, GDPR, and NHS standards such as DCB0129, DTAC, and DSPT. This ensures that your personal information is handled securely and confidentially.
2. Temporary Data Storage: Audio recordings used for generating notes are not stored permanently. They are processed and then deleted, ensuring your data remains private and secure.

Patient Consent

All clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.  If you wish to not consent to the use of Heidi, the clinician will type notes throughout the consultation.  This will not affect the quality of your care

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